At Fortis we believe the way to provide the best possible service to our customers who need to make a claim is to fully understand the nature of their claim. We aim to do this by discussing with you what happened. If you are unable to use the telephone to report your claim you can contact us using the following e-mail address: claimsaccess@fortis.comPlease note that this is not an on-line claim reporting function and whilst we will try to return to you as soon as possible it may take up to three working days to clarify how we can proceed. Please include the following information in your e-mail: Name Email Phone number Policy number Type of insurance (Motor/Household/Travel)A brief description of your claim