A wide choice of products
Fortis Insurance offers a series of easy to administer commercial packages which cater to a wide range of business insurance needs. In addition, Commercial Choice is available for sectors currently outside our package range. All products are supported by our Commercial Credit Plan, available for premiums of over £200 a year. Our graduated product range and service support enables us to cater for everything from manufacture through to retail sales, on the same easy to administer basis.
Total dedication to customer service
Fortis Insurance has a range of service standards specifically for the commercial market, ensuring the fast and efficient response required by today's business clients.
Service standards
New business enquiries
Faxed and e-mailed quotations are logged within 24 hours. Presentations are acknowledged by fax and will confirm which Underwriter will be dealing with the quote within your stated deadline. For any quotes not suitable for us a faxed confirmation of decline will always be sent.
Confirmation of cover
Written confirmation of hold covered will be posted within 48 hours of your request, these if preferred and specified can be faxed immediately.
New Business
Semploy - issued within 2 working days.*
Package policies through Fortis Quick Quote - issued within 1 working day - new business is handled by a statement of fact.
Package policies through Fortis website - issued within 2 working days.
Other new Package policies - issued within 5 working days.*
Combined policies - issued within 10 working days.*
* Working days start from when an acceptable fully completed proposal form and any other necessary supporting documentation requested has been received.
Surveys
We prioritise our survey work according to the mutual need. If a survey is agreed as urgent, we will aim to complete a survey within 7 working days of request.
Renewals
Renewals are sent at least 32 days prior to the renewal date.
Customer Support
Commercial Insurance can be complex and the Fortis commercial team is available to provide help and advice as required. We will issue our commercial partners with direct dial telephone numbers, fax and e-mail contact points.
We aim to develop our commercial account through partnership agreements with intermediaries.
This is the standard Fortis cover with effect from November 2007. We also underwrite a variety of schemes, if you have a policy underwritten by Fortis you should check your policy document for full cover details.