Frequently Asked Questions
What types of insurance products do Fortis Insurance offer?
We have developed a highly competitive, innovative portfolio of products which include:
Personal Lines
Commercial Lines
Where can I purchase a Fortis Insurance policy?
Search our database of Fortis Agents in your area.
I have bought a Fortis policy and I am not happy with it, what can I do?
If the insurance policy does not meet your needs your insurance agent will refund your premium so long as you return your policy and your certificate/schedule to them within 14 days of receiving the documents.
I have a complaint. What should I do?
We have a complaints procedure in place to sort out any problems you experience with any part of our service as quickly and fairly as possible. Please click here for information on how to complain.
How do I make a claim?
For motor, travel, household, and caravan & camping claims please call Onecall, our 24 hour claims helpline - see your policy document for details.
Do you sell insurance directly to the public?
Fortis Insurance is dedicated to the UK intermediary market. Our full range of personal and commercial products are backed by our commitment to provide outstanding service. Our intermediaries are able to offer you a personal service to suit your individual needs.
Who is the Fortis group?
Fortis is an international financial services provider engaged in banking and insurance. We offer our personal, business and institutional customers a comprehensive package of products and services through our own channels, in collaboration with intermediaries and through other distribution partners.
With a market capitalisation of EUR 35.00 billion (31/12/2005), Fortis ranks among the twenty largest financial institutions in Europe. Our sound solvency position, our presence in 44 countries and our dedicated, professional workforce of 56,000 enable us to combine global strength with local flexibility and provide our clients with optimum support. More information is available on www.fortis.com.
With support from the international Fortis group, whose core values focus on customer orientation and innovation, Fortis Insurance has the ability to further develop new products, improve and develop existing product lines and continue to maintain a focus on high standards of customer service.
What impact has the Selby rail crash had on Fortis Insurance?
Following the incident on 28 February 2001, Fortis Insurance accounted for a proportion of the costs, with the reinsurers taking responsibility for the rest. The claims have not affected the solvency of the company, which has an ‘A’ rating from Standard and Poors.
Many of the claims have now been settled in full. Interim payments and rehabilitation costs have been made in most of the outstanding claims, pending assessment of the long-term effects of the injuries. The victims of this tragedy remain the primary concern of Fortis and the company will continue to deal with the outstanding cases sympathetically.
Motor
I have bought a Fortis Motor policy and I am not happy with it, what can I do?
If the insurance policy does not meet your needs you have 14 days from the date you receive the policy to cancel the cover. You must return the certificate of Motor insurance to your insurance agent. A charge of 10% of the annual premium will be made for the time you have been on cover.
How long can a temporary additional driver be added for?
The total period of cover in any period of insurance must not exceed 3 months.
What are Fortis’ daily temporary additional driver charges?
| Car group | Comp | TPFT |
| 1 - 23 | £1 | £1 |
| 24 - 34 | £1 | £1 |
| 35 - 38 | £1 | £1 |
| 39 - 50 | £2 | £1 |
Rates are exclusive of IPT. Note that the minimum charge is £10 plus IPT
What is the maximum vehicle value?
£35,000 for fully comprehensive insurance and £4,000 for third party fire and theft.
Household
Can you process a change of address over the phone?
No. A new Proposal Form must be completed and returned to our Gloucester office.
Will you insure properties that are tenanted?
We cannot offer buildings cover but we can offer contents cover for properties that are rented either privately or via the local authority, providing the proposer is aged over 60 years of age.
Is the contents cover new for old?
Yes.
Is the Buildings sum insured index linked?
All sum insured products are index linked, our bedroom rated policies are not index linked.
Will you insure a property that has previously suffered subsidence?
We cannot offer Buildings cover but we will offer Contents cover but will exclude the cost of alternative accommodation in the event of future subsidence claims.
I need to obtain proof that cover is in place for a mortgage company, what do I do?
Fax a copy of the Proposal Form and request to our Gloucester Office on fax number 01452 393094.