Recent research carried out by the Institute of Insurance Brokers (IIB) ranked us as the top insurer in terms of service levels compared with 10 other major UK insurers.
Fortis achieved the following scores compared with the market average:
| Fortis | Market Average |
Overall Service | 389 | 345 |
Service - New business | 406 | 355 |
Mid-term & renewals | 396 | 348 |
Documentation | 401 | 353 |
Accuracy | 403 | 360 |
Communication | 381 | 339 |
Claims handling | 379 | 338 |
Underwriting personnel | 400 | 369 |
Claims personnel | 377 | 343 |
Business development & other personnel | 361 | 332 |
Broker survey comments:
"The best by a mile"
"We have not encountered any problems with Fortis over the years. Their staff seem to be well trained and their claims service runs very smoothly"
"I know when I have to call Fortis I will always be happy with the service I receive"
For more information on how we can work with you please visit http://www.fortisinsurance.co.uk/, email or contact our Business Development team on 0845 120 0516.
-Ends -
Notes to editors
About Fortis
Fortis (Insurance UK) is a leading provider of award-winning personal and commercial lines insurance solutions in the UK. Fortis UK has two main divisions, manufacturing both non-life and life products, which are distributed through a range of channels including brokers, IFAs, intermediaries, affinity partners and the Internet, as well as various wholly or partially-owned companies (RIAS, Fortis Insurance Solutions, Affinity Solutions Ltd, Text2Insure and InsureTECH Systems).
Insuring in excess of 6.7 million customers and working with a range of partners, Fortis is recognised for delivering consistent and high-quality customer experiences. It employs almost 3,000 people with a head office based in Eastleigh and others in Belfast, Bournemouth, Gloucester, Haywards Heath, London, Redditch, and Stoke-on-Trent. In 2008, its non-life profit before tax and interest was £76 million and its non-life GWP was £760 million.
Press contacts
Paul Lynes, Fortis UK
T: 023 8031 3152
M: 07786 061537
E:
Natalie Shale, Fortis UK
T: 023 8035 2754
M: 07786 034757
E: